Acute hospitals

Community teams are changing the way they are working to support fast discharges from the acute, and a simple way to refer in to all services.
The community services are forming an integrated team, which will be aligned to Primary Care Network areas. Initially, the scheduling and prioritising of people’s needs will be based in a community coordination centre.

We are introducing a single way of referring into community services, this will help us prioritise people’s needs.

If you are a member of the public and need help you should call 111, contact your GP or the council’s access service.

If you are a colleague looking to refer someone you can find detailed guidance and access links on your organisation’s intranet.

You can find useful helpline numbers and links to support and information here.

If you’re an adult experiencing abuse or neglect, or if you’re concerned about somebody, contact the adult social care team. If you live in Cornwall call 0300 1234 131 or email If you live on the Isles of Scilly, call 0300 123 4105.

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