At the peak of the virus, we are going to have more referrals for community services than usual. This means our old way of working with 50+ community services all with different routes in will result in duplication and referrals potentially bouncing between services. Local PCN teams will be prioritising all of this demand, but for that to be effective we need social care, health and volunteers to work together, that is what the CCCs are for.
Previously, referrals would have gone via a different method into each of the different community services. Now, a single process will mean prioritisers from local PCN teams will be based in the CCCs to triage all incoming referrals. They will have visibility of the local capacity across all the community services, and can ensure that people’s needs are met in the most appropriate way.
For patients, there should be little visible change, but the aim is that they are seen more quickly by the right professional.
There will be easier cross-organisational working between colleagues with different skill sets and professions. Front line colleague’s caseloads will be coordinated by the local PCN team based in the CCC.
If you are a colleague looking to refer someone you can find detailed guidance and access links on your organisation’s intranet.
If you’re an adult experiencing abuse or neglect, or if you’re concerned about somebody, contact adult social care on 0300 1234 131 or email email@example.com.