Flexible decision making: We want to ensure people can get the support they need when they need it. Our colleagues will probably also be affected by the virus so we have simplified the way decisions are made to enable us to respond quickly.
Co-ordinated response: Things will change quickly, the number of staff available each day, to the number of people who need help. We will work closely together to coordinate our response to meet people’s needs.
Integrated and co-located: Previously, we’ve worked in different organisations and different teams, each one working hard to deliver the best outcomes for people. But until COVID, the demand for each service had been almost manageable. COVID-19 will mean more people will need health and care services. By having integrated teams, located together in the same offices, we can ensure we use our resource in the best possible way, no matter which team or organisation a person works for.
Simple and easy to use: We have over 50 different community services. A simpler system and easy to use; referral process means we can coordinate all our community services to benefit the people who need them.
Responsive: During this emergency, people need to be able to access services or support whenever they need it. We need to be flexible and able to respond quickly, people’s needs and our resources will change daily. By working differently we will be better placed to achieve this.
As a health and care system, we are planning for four phases of the COVID-19 pandemic:
If you are a colleague looking to refer someone you can find detailed guidance and access links on your organisation’s intranet.
If you’re an adult experiencing abuse or neglect, or if you’re concerned about somebody, contact the adult social care team. If you live in Cornwall call 0300 1234 131 or email firstname.lastname@example.org. If you live on the Isles of Scilly, call 0300 123 4105.