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This accessibility statement applies to
This website is run by NHS Kernow Clinical Commissioning Group and Royal Cornwall Hospitals NHS Trust.

We want as many people as possible to be able to use this website. The website features an accessibility toolbar built by Royal Cornwall Hospitals web team to provide users with the features described in the Accessibility Tools section further down this page.

We’ve also made the website text as simple as possible to understand, aiming for a reading age of a 12 year old.

Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

If you have a disability then AbilityNet has advice to help you make your device easier to use.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • we have a large number of old publication documents which are in PDF format, and haven’t been designed for accessibility
  • some content is embedded in our website, such as videos, and you cannot easily scale these on screen (but you can open a full screen version)
  • some tables do not have row headers
  • some pages and document attachments are not clearly written
  • some images do not have good alternative text

How to request content in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Cornwall and Isles of Scilly Health and Care Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

The vast majority of our website works correctly on any web technology.

However, this website no longer supports Internet Explorer, as this browser is now at the end of its lifecycle. Read more information about the withdrawal of IE support.

Issues with links

We are aware of the following issues within the links on our site:

  • many older PDF files contain broken links which do not resolve – we do not intend to resolve these as it is a disproportionate burden for files which are no longer in active use

We scan the site weekly for broken links, and look to fix them as soon as they are identified.

Issues with PDFs and other documents

PDFs are not able to comply with the requirements of the web accessibility standard, and we do not generally upload new PDFs. Where we do create new PDFs, we use the PDF/A standard which is more accessible.

Our site contains a large number of PDFs created in previous years. Where these are no longer being updated, we do not intend to recreate them in accessible versions as this would be a disproportionate burden. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

By March 2021 we intend to have completed the process of converting PDFs still in active use into accessible web formats.

We do not generally add new PDFs to our site. There are some exceptions:

  • we add some PDFs as downloads of reports or publications
  • downloads intended for print purposes, such as posters

We also have a number of forms in Microsoft Word format, which are not accessible. We will either replace these with accessible HTML forms, or remove them, by March 2021.

Issues with images and video

We strive to make all of our content accessible. We are aware of the following issues with images and video on our site:

  • some of the video content does not have captioning
  • some of the images on our site are complex diagrams where suitable alt text is not possible

We plan to add text alternatives for all images by December 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with text and content

There are some issues with text and content which we are aware of:

  • not all of our content reaches our target reading age of 12 years old
  • some of our page titles are long, causing a technical fail on descriptive titles for web pages which requires titles to be short

We are resolving the content issues as content comes up through its annual review cycle, and this should be largely complete by December 2021.

We are not going to fix page titles, as the content is still understandable, and changing titles might cause compliance issues

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

What we are doing to improve

We are actively looking to improve the accessibility on our website.

The improvements below have been identified on our current work schedule.

Target date Item of work Type of work Status
December 2020 Finish removing unclear links, like ‘click here’ Content In progress
December 2020 Add text alternatives to images Content In progress
January 2021 Change background colour of website to grey in order to better serve dyslexic users Developer Complete
December 2021 Target reading age of 12 Content Ongoing

This statement was prepared on 22 September 2020.

This website was last tested on 1 September. The test was carried out by NHS Kernow Clinical Commissioning Group.

Accessibility tools
Our accessibility toolbar was built by Royal Cornwall Hospital’s web team to provide users with the features described below.

To use the toolbar, please click on ‘Accessibility tools’ in the top-right corner of our site.

Toolbar Button Guide

Google Translate

Use this to change the language our site appears in.

Text Size

Use the ‘+’ and ‘-‘ buttons to increase and decrease the font size displayed on the site. Text will be increased with each click until it is 40px large, or decreased until it is 8px small.

Highlight links

Use the ‘yes’ button to highlight links. This will make all links yellow with a black background.

Change font

Use this to change the font the site appears in.


Use this to change the site’s colour scheme to:

  • Black and white: white text with a black background.
  • Black and yellow: yellow text with a black background.
  • Grayscale
  • Invert: inverts all elements to the opposite of their current colour.
  • Reset: resets only colour contrast changes.

Reset all changes

Use this button to reset all changes. Please note that this will not reset the language if you have changed it, you will need to select the correct language from the dropdown.


Can I save my settings?

Yes. The settings will automatically save when you navigate to another page, or if you leave the site and come back. The only setting which does not save is the text size, which we are aware of and working towards.

Refreshing the page therefore does not reset to default, you must use the ‘reset all changes’ button on the toolbar.

How do I change the language?

To change the language of the website that you are viewing you need to select the area marked “Select Language” on the toolbar. This will then produce a drop down list of all the languages that Google offers translation to. Find the language that you want from the list and click on it, the site will then be converted to that language.

Google Translate

Text Size

Change font